I wonder how many people chuckled when they read the news that some people were suing Walgreens because of some impolite comments about them in the Drug Utilization Review (DUR) which apparently appears on Walgreens' pharmacy computer screens. It seems that the DURs were printed out and stapled to those customers' receipts.
It's hard to imagine that those plaintiffs actually suffered compensable injuries, and the lawsuits probably shouldn't succeed. But still, one has to sympathize with those customers.
I've been using a local Walgreens pharmacy for years, and a couple of years ago I was standing at the Walgreens pharmacy counter and overheard a conversation a Walgreens employee was having with a customer in the drive-through lane. The customer was being told to take her business elsewhere. The customer, an elderly woman, was dumbfounded and asked "why?" She was told that she had been verbally abusive to an employee and they didn't want her as a customer anymore.
No good customer complaint goes unpunished, it seems. Hmmm, I wonder what her DUR said.
It isn't unusual to have long unexplained delays in trying to get a prescription refilled at the pharmacy in question. Just last week end I was next in line to be served, and a local doctor walked up to the counter. I let him cut in front of me. Big mistake. His prescription was ready, but It took about five minutes for them to locate it.
It's a waste of time to complain because the person to whom you complain really can't fix the problem. So why do I keep going back? I dunno. Maybe it's some weird new psych disorder -- the battered customer syndrome. But there may be hope. Perhaps they'll read this post and tell me to get lost like they did that drive-through customer.
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