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September 10, 2007

Comments

Ms. Hildebrand is right about how you honor law enforcement. I enjoy reading your blog.

Thanks Janie. They have a hard job, and they won't get rich on a cop's salary. But they do a great job of it, and we owe them for the risks they take.

Your support is recognized and appreciated George - and it's been shown on your blog long before this. It's been a rough week with yesterday really tough but unfortunately we're not done until Cpl. Marquez is honored. I spent most of yesterday at the Odessa Communication Center before attending the funeral of Cpl. Jones. The dispatchers here have taken the tragedy hard but with professionalism that is almost mind-boggling when you know what they do. All police officers, even the retirees, can't help but replay the events in their mind, remembering hundreds of similar calls, and trying to sort the actions and emotions. What could have been done differently? What can be done in the future? How can you remain more alert after working the same call time after time? And the dispatcher replays the call in his or her mind over and over second-guessing themself. Did I miss a clue? Could I have better-prepared the officer? Was there something in the caller's voice I missed? And the eventual realization that there was nothing else they could have done or said when the call was dispatched. They know in their heart that the officer is on his own when he goes into those situations but they can't help but feel like they've dispatched an officer into harm's way. Few know how protective dispatchers feel of the officers they send to these calls. Even the police officers and firefighters forget how tight the bond is. Cpl. Jones, Cpl. Gardner and Cpl. Marquez gave their all and each would've answered the same call even had they known the gunman was waiting for them. The dispatchers show up for their next shift knowing it could happen again on any call. But it's their jobs. Like the officers on the street, the dispatchers love their jobs and they're good at it.

Les, as you know all too well, too often our dispatchers are forgotten and their job is a very difficult one. They are at the hub of the activity and oftentimes feel helpless when events turn violent, but they continue to do their jobs. We recently had a dispatcher here who was on duty when her husband, a San Antonio Police Officer, died in a horrific on-duty car crash. She maintained her position, continued doing her job until she was relieved. It is a very difficult job and I, for one, have always been grateful to them for their part in keeping my husband and others safe.

Les and Suzanne,

Thanks for giving us the dispatchers' perspective. That must be a very stressful job -- all they can do is sit and listen as horror unfolds.

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